{"id":928,"date":"2017-03-08T08:12:42","date_gmt":"2017-03-08T08:12:42","guid":{"rendered":"http:\/\/www.plrblogs.com\/amazonfba\/amazon-fba-faqs\/removing-negative-feedback-from-your-amazon-account"},"modified":"2021-08-19T08:31:28","modified_gmt":"2021-08-19T08:31:28","slug":"removing-negative-feedback-from-your-amazon-account","status":"publish","type":"post","link":"https:\/\/nichedemosites.com\/Amazon_FBA_Guide\/removing-negative-feedback-from-your-amazon-account\/","title":{"rendered":"Removing Negative Feedback From Your Amazon Account"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you have negative feedback from an Amazon buyer, you have a couple choices:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Ask Amazon to remove the negative feedback. However, Amazon can remove the feedback IF and ONLY IF:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The buyer includes &#8216;profane or obscene&#8217; language in his\/her comments and\/or<\/li><li>The buyer includes personal information of you or anyone else: an email address, a name, telephone #, etc., and\/or<br>The ENTIRE buyers feedback is a product review.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For FBA (Fulfillment by Amazon) orders ONLY: The ENTIRE feedback is regarding fulfillment or customer service for an FBA Amazon order. Amazon states &#8220;Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating and the statement, &#8220;This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience&#8221; will be added&#8221;. (For more on the eligibility of getting feedback removed from an FBA item, see Amazon.com&#8217;s official FBA information pages.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you log in to your Amazon Seller account, contact Amazon Seller Support to request a feedback removal (remember to be VERY polite in your message to Amazon!).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">OR, Instead of Contacting Amazon, you can:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Ask the Customer to remove the feedback. Here&#8217;s how:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">a.) Go to: Your Seller Account &gt; Click on &#8220;View your Ratings and Feedback&#8221; &gt; Click on &#8216;View All Your Feedback&#8217;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">b.) find the negative feedback, and then click on the &#8216;Rater&#8217;s&#8217; name associated with that feedback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you click on the Rater&#8217;s name, an online form will appear.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">c.) In the &#8216;Select a Subject&#8217; dropdown, select &#8220;Feedback Request&#8221; and send the buyer a polite request to remove the feedback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IMPORTANT: Amazon policy PROHIBITS you (the seller) from including in your message to the customer\/buyer: any website link, any logo, any promotional message. Amazon can cancel your account if they catch you doing any of that! When you&#8217;re sending the email to the customer this way, it goes through Amazon&#8217;s email servers and system BEFORE it gets to the customer, so they have the right to intercept and read your email if they wish.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have negative feedback from an Amazon buyer, you have a couple choices: 1. Ask Amazon to remove the negative feedback. However, Amazon can remove the feedback IF and ONLY IF: The buyer includes &#8216;profane or obscene&#8217; language in his\/her comments and\/or The buyer includes personal information of you or anyone else: an email address, a name, telephone #, etc., and\/orThe ENTIRE buyers feedback is a product review. For FBA (Fulfillment by Amazon) orders ONLY: The&hellip;<\/p>\n","protected":false},"author":1,"featured_media":962,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[22,8,23,24],"class_list":["post-928","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon-fba-faqs","tag-account","tag-amazon","tag-feedback","tag-negative"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"If you have negative feedback from an Amazon buyer, you have a couple choices: 1. Ask Amazon to remove the negative feedback. 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